Fibre internet

Why choose Surf4Life as your internet provider?

• Fast installations.
• Hassle-free connection.
• Packages to suit your needs.
• Great service and value.
• No fair-usage policy – this means you have unlimited HD streaming and downloading available at all times.
• No throttling – there is no limit to your monthly download or usage.
• No shaping – all internet traffic is given maximum priority.
• No contracts or credit checks.
• Consistent upload and download speeds.
• Your first month is free! You only start paying after your one-month trial ends.

How to get connected

Contact Surf4Life to arrange for a router to be installed at no additional cost.

You will find the password under the MAC ID on the back of your router.

You can activate your fibre by accessing the provider’s website at www.surf4life.co.za and completing the online registration.

You will find two options at the top of the homepage: REGISTER and LOGIN. Click on REGISTER and complete all fields in the registration section. Remember to read and tick the terms and conditions block before clicking on ‘Register’.

Surf4Life will send you an email once your application has been approved. When you receive this email, you can log into your profile on the Surf4Life website’s user portal, using the username and password you created when you registered.

Choosing a package

Now that you have registered your profile, you can select the fibre option that best suits your needs.

After logging into your account, click the ‘Set Up a Debit Order’ option. You will be directed to a screen with a variety of packages. Select the package you want to purchase and complete the information to set up your debit order. Complete all fields and remember to read and tick the terms and conditions block.

When will your fibre be ready for use?

Your fibre internet will be ready for you to use upon payment.

• If you pay via debit order, your internet connection will become active at midnight on the day of successful debit order payment.
• If you pay via EFT or at Shoprite, your internet connection will be activated within two days.
• If you pay via debit or credit card, your internet connection will be activated immediately.

What to do if you experience trouble with your internet connection?

Should you experience any connection issues, you can log a fault on any of these channels:

• The website’s chatbot.
• Email Home Support at [email protected].
• Phone Home Support on 012 883 1800.
• WhatsApp them on 072 772 2461.